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OPERATIONS MANAGEMENT - A
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OPERATIONS MANAGEMENT - A
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Academic year 2018/2019
- Course ID
- MAN0264
- Teaching staff
- Marco Bechis (Lecturer)
Stanislav Hristov Ivanov (Lecturer)
Dott. Fahimeh Khatami (Tutor) - Year
- 1st year
- Type
- Distinctive
- Credits/Recognition
- 5
- Course disciplinary sector (SSD)
- SECS-P/13 - scienze merceologiche
- Delivery
- Formal authority
- Language
- English
- Attendance
- Obligatory
- Type of examination
- Written
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Sommario del corso
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Course objectives
The achievement of an adequate grade of knowledge about technical and managerial aspects with reference to processes for the production of goods and/or services focused to the improvement in productivity and to the establishment of a competitive advantage in business according to the international normative.- Oggetto:
Results of learning outcomes
The ability in assessing, auditing, analysing and improving a business-managerial process.The ability in elaborating a technical-managerial project (with ref. to a manufacturing or a service process).
The knowledge and the correct use of voluntary and mandatory normative instruments.
The application to real cases of the International System of Units (SI).
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Course delivery
The course is articulated in 35 hours of interactive lecture time and includes the development of practical exercises as homework.- Oggetto:
Learning assessment methods
Written exam articulated in open, multiple choice questions and exercises with reference to the above expected learning results. Tests in itinere are foreseen.The evaluation of the written exam is expressed in 30/30.
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Program
The course deals with the principal phases of the processes for the production of goods and/or the realization of services, with particular reference to technical and managerial aspects, effectiveness-efficiency of the processes, (human and material) resources and stakeholder satisfaction.Operations management and supply chain management includes different processes and a high level of interfunctional integration.
In particular the course is articulated in the following parts:
- the International System of Units (SI);
- operations and supply chain management;
- strategy, policies and project management;
- design and analysis of processes/products/services;
- manufacturing and service processes;
- supply chain processes and productive capacity management;
- quality methodologies and quality costs;
- total quality management (TQM), TQC, JIT, BPR, SPC, 6σ, DOE, FMEA, QFD, VA/VE and ERP;
- operations management systems;
- international bodies, normative and standardization;
- conformity assessment, certification and accreditation;
- sustainable development and (corporate) social responsibility.
Suggested readings and bibliography
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- Preparatory Activities (mandatory for the Course and the Exam): ability to do the 4 Operations (+, -, *, /) manually (i.e. without a computer) and ability to use the Prefixes (i.e. decimal multiples and submultiples) and to convert the Units of measurements (e.g. from Mbyte to Gbyte, from km/h to m/s).
- Core Documents (from 1 to n "mandatory" for the Exam): Documents present in MOODLE Platform.
- Integrative Documents (present in Moodle P.): useful to deepen "Core Documents".
- International normative (detailed during lecture time).
- Useful Text (not mandatory): F. Robert Jacobs, Richard B. Chase, Operations and supply chain management, Global Edition.
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