Bachelor Program in Business and Management

The achievement of an adequate grade of knowledge about technical and managerial aspects with reference to processes for the production of goods and/or services focused to the improvement in productivity and to the establishment of a competitive advantage in business according to the international normative.

The ability in auditing, analysing and improving a business process.

The ability in elaborating a technical-managerial project (with ref. to a manufacturing or a service process).

The knowledge and the correct use of voluntary and mandatory normative instruments.

The application to real cases of the International System of units (SI).

The course is articulated in 35 hours of interactive lecture time and includes the development of practical exercises as homework.

Written exam articulated in open, multiple choice questions and exercises with reference to the above expected learning results. Tests in itinere are foreseen.

The evaluation of the written exam is expressed in 30/30.

The course deals with the principal phases of the processes for the production of goods and/or the realization of services, with particular reference to technical aspects, effectiveness-efficiency of the processes, (human and material) resources and stakeholder satisfaction.

Operations management includes different processes and a high level of interfunctional integration.

In particular the course is articulated in the following parts:

- strategy, products and capacity;

- design of products and services;

- project management;

- manufacturing and service processes;

- process design and analysis;

- total quality management;

- supply chain processes;

- productive capacity management;

- international normative;

- SI of units.

F. Robert Jacobs, Richard B. Chase, Operations and supply chain management, Global Edition.

International normative (detailed during lecture time).

International System of units (SI).