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Operations Management - Stream A
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Operations Management - Stream A
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Academic year 2021/2022
- Course ID
- MAN0264
- Teacher
- Marco Bechis (Lecturer)
- Year
- 1st year
- Teaching period
- Third term
- Type
- Distinctive
- Credits/Recognition
- 5
- Course disciplinary sector (SSD)
- SECS-P/13 - scienze merceologiche
- Delivery
- Formal authority
- Language
- English
- Attendance
- Obligatory
- Type of examination
- Written and oral (optional)
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Sommario del corso
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Course objectives
The achievement of an adequate grade of knowledge about technical and managerial aspects with reference to processes for the production of goods and/or services focused to the improvement in productivity and to the establishment of a competitive advantage in business according to the international normative.
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Results of learning outcomes
The ability in assessing, auditing, analysing and improving a business-managerial process.
The ability in elaborating a technical-managerial project (with ref. to a manufacturing or a service process).
The knowledge and the correct use of voluntary and mandatory normative instruments.
The application to real cases of the International System of Units (SI).
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Course delivery
The Course is articulated in hours of interactive lecture time and includes the development of practical simulations and exercises as homework.
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Learning assessment methods
A.Y. 2021-2022 OPERATIONS MANAGEMENT EXAMS
Exam modalities: written exams articulated in open, multiple choice questions and exercises (Moodle), with reference to the teaching material, with an eventual oral part (Webex).
Intermediate simulation(s) and exercise(s) with eventual bonus (valid only for the 1st Exam session, June 2022) during the on-line Course (Webex) are foreseen.
The Exam Procedure will be in accord to the Ethical Code and the Regulation and disciplinary sanctions of the University of Torino.
The evaluation of the exam is expressed in 30/30.
NOTE: exam modalities could change in relation to the SARS-COV-2 situation.
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Program
The course deals with the principal phases of the processes for the production of goods and/or the realization of services, with particular reference to technical and managerial aspects, effectiveness-efficiency of the processes, (human and material) resources and stakeholder satisfaction.
Operations management and supply chain management includes different processes and a high level of interfunctional integration.
In particular the course is articulated in the following parts:
- the International System of Units (SI);
- operations and supply chain management;
- strategy, policies and project management;
- design and analysis of processes/products/services;
- manufacturing and service processes;
- supply chain processes and productive capacity management;
- quality methodologies and quality costs;
- total quality management (TQM), TQC, JIT, BPR, SPC, 6σ, DOE, FMEA, QFD, VA/VE and ERP;
- operations management systems;
- international bodies, normative and standardization;
- conformity assessment, certification and accreditation;
- sustainable development and (corporate) social responsibility.
Suggested readings and bibliography
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- Preparatory Activities ("mandatory"): ability to do the four operations (+, -, *, /) manually (i.e. without a computer) and to use the prefixes (i.e. decimal multiples and submultiples) and to convert the units of measurements (e.g. from Mbyte to Gbyte, km/h to m/s, °C to °F).
- "Core Documents" (from 1 to n "mandatory"): Documents uploaded in the MOODLE Platform.
- Integrative Documents (present in the Moodle Platform): useful to deepen the "Core Documents".
- International normative (specified during lecture time).
- Useful Text ("not mandatory"): Operations and supply chain management, Global Edition.
Author: F. Robert Jacobs, Richard B. Chase, Publisher: Global edition- Oggetto:
Note
NOTE: didactics and exam modalities could change in relation to the SARS-COV-2 situation.
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