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Operations Management - Stream B

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Operations Management - Stream b

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Academic year 2019/2020

Course ID
MAN0264
Teachers
Enrica Vesce (Lecturer)
Stefano Duglio (Lecturer)
Year
1st year
Type
Distinctive
Credits/Recognition
5
Course disciplinary sector (SSD)
SECS-P/13 - scienze merceologiche
Delivery
Formal authority
Language
English
Attendance
Obligatory
Type of examination
Written
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Sommario del corso

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Learning objectives

The achievement of an adequate grade of knowledge about technical and managerial aspects with reference to processes for the production of goods and/or services focused to the improvement in productivity and to the establishment of a competitive advantage in business according to the international normative.

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Learning outcomes

The ability in auditing, analysing and improving a business process.

The ability in elaborating a technical-managerial project (with ref. to a manufacturing or a service process).

The knowledge and the correct use of voluntary and mandatory normative instruments.

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Syllabus

The course deals with the principal phases of the processes for the production of goods and/or the realization of services, with particular reference to technical aspects, effectiveness-efficiency of the processes, (human and material) resources and stakeholder satisfaction.

Operations management includes different processes and a high level of interfunctional integration.

In particular the course is articulated in the following parts:

- strategy, products and capacity;

- design of products and services;

- project management;

- manufacturing and service processes;

- process design and analysis;

- total quality management;

- Six Sigma approach and methodology;

- productive capacity management;

- international normative;

- lean production system;

- material requirements planning.

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Course delivery

The course is articulated in 35 hours of interactive lecture time and includes the development of practical exercises as homework.

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Learning assessment methods

Written exam articulated in open, multiple choice questions and exercises with reference to the above expected learning results. Tests in itinere are foreseen.

The evaluation of the written exam is expressed in 30/30.

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Suggested readings and bibliography

F. Robert Jacobs, Richard B. Chase, Operations and supply chain management, Global Edition.

International normative (detailed during lecture time).

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